Where submissions go

Wherever you tell it to. Nothing is kept on your site.

The Submissions tab

Open a form and it has a Submissions tab. Everything about where that form’s messages go is on it, in two parts: Emails and Webhooks.

It belongs to the form rather than to the site, because “where do these go” is a question about one form. A careers form and a contact form usually want different answers, and a form you have just built should be able to say what happens to it without you going looking elsewhere.

The cost, stated plainly: if two forms feed the same place, you set that place up twice.

Emails

The usual answer, and a new form starts with one addressed to you. A submission arrives formatted so the answers are readable rather than dumped as a blob.

Replying to that email reaches the person who sent it. The reply-to is set to whatever address they gave you, so answering an enquiry is answering an email — there is no “log in to respond” step. If they gave no address there is nothing to reply to, and the email says so rather than looking like it worked.

Send to is one box and takes as many addresses as you like, separated by commas. Three kinds of thing can go in it, and they can sit side by side:

• An address, typed — you, a colleague, a shared inbox.
• {{site_email}} — your own address, the one on your account. This is what a new form starts with, and it is a tag rather than a copy on purpose: change the address on your account and every form follows, instead of twenty forms going on mailing a mailbox nobody reads.
• {{field:email}} — whoever filled the form in, read out of the form’s own email question. This is the confirmation email: the person gets a copy of what they sent.

The {{ }} button beside the box inserts one of those. Beside an address box it offers only the tags that are an address; beside the subject and the message it offers everything — the form’s own questions, the time it was sent, the page it came from. The questions come from the form’s published markup, so a form you have not published yet offers the general tags and none of its own.

Each email has its own subject and message.

Leave the message empty and the email carries every answer in the standard layout. Write something and it replaces them, which is how you get “a new enquiry arrived” without the enquiry in the email.

Webhooks

The other half of the tab: a web address each submission is POSTed to. This is how a submission reaches a spreadsheet, a CRM, a chat channel or anything else that accepts one. If you use Zapier, Make or n8n, their “webhook” is exactly this — paste the address they give you and every submission arrives there as it happens.

For something with a shape of its own — Slack and Discord both — choose Custom body and write it yourself, with the same tags the emails use.

You can add several of each. They all fire, so one submission can reach your inbox, the sender and your CRM at once.

A form with nowhere to send will not publish

If nothing on the Submissions tab can actually receive a message, publishing is refused and says which form. That is deliberate and it is the one refusal worth having: nothing is stored here, so a live form with nowhere to send accepts a message, thanks the sender and loses it — and the sender does not know, so they will not try again.

Two ways out, and each is one action: give the form somewhere to send, or disable the form.

Nothing is stored here

There is no copy of a submission on your site. It is delivered and that is all — the email or the address you pointed at is the record, not this.

The honest consequence: if you delete the email, it is gone. That is the same as any other message somebody sends you, and it is why a destination you actually read matters more than one that looks tidy.

A delivery that fails is retried for a while before it is given up on, so a receiver being briefly down does not lose anything.

Changes need a publish

An address you add starts receiving at your next publish, like everything else about your site. Until then it is a draft, which is what stops a half-typed address collecting real enquiries.

Spam

Every form carries a guard that stops the bulk of automated submissions without asking a human to prove anything. There is no puzzle to solve and no third-party widget on your page.

Something caught by that guard is not delivered. Everything else is, including anything merely unusual — an over-long answer, or a field renamed while somebody was typing — because a real person’s message is worth more than a tidy inbox.

What forms cannot do yet

Stated plainly, because finding out after you have promised a customer is worse:

• No file attachments. A form cannot take a CV or a photograph.
• No payments. Nothing to charge a card with.
• No accounts or logins, so no “check the status of my enquiry” page.
• No conditional fields — everything on the form is always on it.
• No screen showing what was delivered. If something stops working you are told by email; there is not yet a page listing recent deliveries.

If one of those is what you need, this is not the product for it yet, and it is better to know now.